Store Standards
Shipping & Returns
Our commitments to packaging, shipping nationwide, and processing refunds.
Shipping Policy
Each of our candles and wax melts is hand-poured in small, artisan batches at our scent studio in Salisbury, North Carolina. We handle and pack every order with care to ensure your items arrive safely at your home.
- Shipping Coverage: We currently ship nationwide across the USA. We do not offer international shipping at this time.
- Processing Times: Orders are processed and packed within 1–3 business days. You will receive a tracking confirmation email once your order has shipped.
- Carriers & Transit: We ship primarily via USPS Ground Advantage and UPS Ground. Normal transit times are typically 2–5 business days depending on your location.
- Rates: Standard shipping is calculated at checkout based on weight, or offered at promotional flat rates.
Returns & Refunds
We want you to be completely satisfied with your highland-inspired scents. If you are not happy with your purchase, we offer simple return guidelines:
- 30-Day Policy: You may return unused, unlit candles and unopened wax melts in their original packaging within 30 days of purchase for a full refund of the product price.
- Damages during Transit: Since glass jars and plastic packaging can occasionally be damaged in shipping, we cover replacements. If your order arrives broken, please email a photo of the damaged items and packaging to info@kilted-candles.com. We will ship a replacement immediately at no cost to you.
- Return Shipping Costs: Customers are responsible for return shipping costs unless the return is a result of our error or transit damage.
